FAQ

Who are we?

  • Who are we?

    Behind Poi, there is the company GIN (Good Impact Network) composed of a team of enthusiasts of social entrepreneurship, collaborative economy and dev. We are united by the same belief that we can change the order of things by creating positive movement. In contrast to ecological or social pessimism, we campaign for contagious optimism and desire to act. This is the vocation of Poi.

How it works

  • How do you measure the impact of my purchasing ?

    Each purchase made through the app activates socio and eco-responsible criteria, defined in partnership with specialized consultancies, which validate the commitments of network merchant. These criteria reflect the positive dimensions of a purchase (organic, local, fair, fair price, zero waste). When you make a purchase from a merchant who has validated one or more of these criteria, the application deduces the impact of your transaction and assigns you the number of corresponding points in gauge.

  • How can you issue money and redistribute it?

    Our application can reward the positive impact of your transactions and finance local projects by relying on Poi-network, a network on the blockchain dedicated to the economy of impact. This network consists of a protocol, the proof of impact, which certifies and values positive behaviors by measuring the impact of everyday activities thanks to criteria integrated in the blockchain and defined by experts from each domain. . These behaviors are then rewarded via community currencies that are created by companies or communities thanks to the first impact cryptocurrency, the POI. Thanks to the POI communities can activate mechanisms of rewarding projects and financing them.

Payment

  • Can I recover the euros credited on the application?

    Obviously, the amount credited on the app belong to you and you are free to ask it back anytime. However, a few days are necessary to ensure that the transaction is carried out correctly and particularly with the right beneficiary.

  • Is there a maximum amount that can be credited to Poi Pay?

    Poi Pay is for everyday expenses. For security reasons, each credit is capped at 500 € and the e-wallet is limited to 2000 €.

  • Is it secure?

    Thanks to our API-money partner (https://www.api-money.com) all transactions passing through the application are secure. Your credit card information is stored at the highest security level and is not accessible on your phone or on our servers.

  • Can I change my credit card or add more than one?

    Of course, just go to the menu, click on "Payment", and "Delete" or "Add" a credit card. That's it!

  • How to cancel a payment if I made a mistake?

    Our 3-step procedure to pay a merchant avoids this kind of mishap. But if that happens, do not panic, send an email to [email protected] with the name of the merchant paid by mistake, the amount and the date of the transaction and the name of the merchant you really wanted to pay (if that has not been done already).

The Impact Gauge

  • How can I earn points in my impact gauge?

    To earn points in your gauge, you only need to make a transaction at a merchant holding validated community labels. To calculate the number of points received, the amount of the transaction is multiplied by the sum of the coefficients of the labels held by the merchant. For example if you spend €10 in a grocery store with the bio and local labels equivalent to 0.5 each, you will earn 10x (2x0.5) = 10 points. You can also earn points by referring friends on the app.

  • What can I do with the community currencies I won?

    They can be used to pay merchants in your network or contribute to community projects.

  • Can I belong to more than one community?

    Yes, you just need to open the list of active communities and register to those you want to join in order to contribute, especially to reference new businesses and to vote for new projects.

  • How to invite a friend?

    Just click on the gift icon at the top right hand of the homepage and copy your sponsorship code. Because at Poi Pay, we value people who share good news and initiatives, you will be rewarded for registering each new member who has used your referral code.

  • How do you measure the impact of my purchasing ?

    Each purchase made through the app activates socio and eco-responsible criteria, defined in partnership with specialized consultancies, which validate the commitments of network merchant. These criteria reflect the positive dimensions of a purchase (organic, local, fair, fair price, zero waste). When you make a purchase from a merchant who has validated one or more of these criteria, the application deduces the impact of your transaction and assigns you the number of corresponding points in gauge.

Community currencies

  • What is a community currency?

    This is a currency issued by your community (company, association, town hall) when it joins the Poi network. This currency is primarily intended to reward your socio-economic and eco-responsible choices, and also the efforts of merchants to propose products that meet these criteria. This currency also allows its members to vote for positive projects in the community and to contribute to their funding. This money, once redistributed to members of the community, can be spent in businesses that are referenced. With its dual role of rewarding positive behaviors and project funding, Community currencies from the Poi network ensure the resilience of local economies.

  • What can I do with the community currencies I won?

    They can be used to pay merchants in your network or make donations to community projects.

  • When am I rewarded in community currency?

    The more you consume within the network of responsible merchants, the more points you score in your impact gauge. Once the gauge is full, you are immediately credited with the community currency amount defined by your community. Then you just need to fill in your gauge again to earn more.

Merchants

  • How to reference a merchant?

    If you think that a merchant should join your Poi community because of his eco-responsible commitments, click directly on the "reference a merchant" button in the menu of the app and simply fill his email address in. We will contact and follow up directly with him!

  • How to check the labels of a merchant?

    Directly in the app on the merchants page. Active labels are marked with a purple star and commitments being validated with a yellow circle. If some labels are under validation, you can help the merchant to validate them by asking him proof of his commitment.

  • How can I register as a merchant?

    Directly on the website business.poi.app or on the mobile app Poi Business. You will be able to fill in a form to explain us your commitments and leave us your contact details in order to be contacted by our team.

Projects

  • What is the concrete support I bring to a local project using Poi?

    Whenever your gauge is full, you are rewarded in the currency of your community, but that's not all! By choosing in the app a project to support, an amount in the Community currency is directly attributed to it. The more gauges you fill, the more the project is funded. In addition, if many members have chosen the same project as you, it will be financed even more quickly, sign of the importance you show for your community.

  • How do you register a project?

    Thanks for asking! To submit a project, go to the menu and simply click on "submit a project", a form will follow and you will fill in the details of the initiative and share how much it seems necessary for the community.

  • Why can I only support one project at a time?

    Your opinion counts, so by selecting only one project, you not only send a strong signal about its importance to the territory but you also maximize its chances of being funded. For the rest do not panic, you can change projects anytime!